Support privacy notice

Who handles your request

Webfley Solutions handles Velmora support enquiries sent through this form. Our address is First Floor, Webfley Solutions, Opp. Manka Road, VPO Mustafabad, Haryana 133103, India. Contact us at [email protected] with privacy questions.

Information you submit

We collect the name, email address, store URL, theme name and version, issue description, and any optional screenshot or PDF that you provide. Please remove passwords, access tokens, payment information, and customer personal information before submitting a request.

How we use your information

We use this information to create and manage your support request, investigate the issue, reply to you, and provide theme support. We send the request and confirmation emails through our email provider, Gmail.

Storage and retention

Support requests are stored in our support database. Optional attachments are stored on our support server and sent with the support request. We retain support records only for as long as needed to resolve the request and meet legitimate record-keeping obligations, then delete or anonymize them. We do not sell support information or use it for advertising.

Security

We use access controls, server-side validation, limited upload types, and security logging to help protect support information. No system is completely secure, so do not submit sensitive information that is not needed for your request.

Your choices

Contact [email protected] to ask about your support information, request corrections or deletion, or raise a privacy concern. Screenshots and PDFs are optional.

Cookies and analytics

The support form uses a temporary session cookie to protect against fraudulent submissions. This documentation website does not use analytics, advertising scripts, or third-party tracking embeds. When hosted, the hosting provider may record IP addresses and requests in server access logs for operation and security.

Scope of this notice

This notice covers Velmora theme support enquiries. Your merchant storefront has its own customer privacy policy. We may update this notice when our support practices change.