Contact and policies

Customer contact page

1. Create or open your customer contact page under Online Store → Pages.
2. Assign the theme’s contact template and save the page.
3. Open the page in the Theme Editor and enter your real customer-facing email, phone number, and address where applicable.
4. Link the page from your navigation and submit a test enquiry.

The storefront contact form is for customers contacting you, the merchant. For help with the Velmora theme, use the separate Webfley Solutions support form.

Location map

Enter your actual address and map URL in the page or section settings. Check the map on desktop and mobile. The map is optional; remove it if you do not operate a customer-facing location.

Privacy, shipping, returns, and terms

Add your own business policies in Settings → Policies. Describe what your business actually does: delivery regions, shipping charges, returns eligibility, refund process, contact channels, and personal-data handling.

Velmora does not provide legal advice or prewritten business policies. Keep the policies accurate and update them when your practices change.

Languages and markets

Configure languages and markets in Shopify before launch. Review translations, currencies, long navigation labels, and right-to-left languages when relevant to your customers.

Final review

• Remove all demo addresses, phone numbers, and map URLs.
• Check the contact form’s delivery to your merchant inbox.
• Make policies reachable from your footer.
• Review customer information on mobile and with keyboard navigation.